Customer information
Returns
Every bat is built to order and final sale unless Crown accepts a manufacturing defect under the 60-day warranty. Contact Crown before sending anything back. Every request is reviewed case by case.
Start a return request01
What to include
Include the receipt or order confirmation and clear photos of the bat, including any damage or incorrect specification.
Add a short description of the concern and identify the bat model when that information is available.
02
Send the request
Email the request and attachments to info@crownbatco.com. The website does not accept or store return uploads.
Stop using a bat that may be unsafe or was built to the wrong specification until Crown has responded.
03
Review
Crown reviews every request case by case. Manufacturing defects, transit damage, and incorrect fulfillment can lead to different outcomes.
Any approved return instructions, shipping responsibility, inspection needs, and resolution are confirmed directly for that order.